Privacy Policy

Privacy Policy

Data Privacy Statement

We are pleased about your interest in our online shop. The protection of your privacy is very important to us. Please find below a comprehensive breakdown of our handling of your data.


1. Access Data and Hosting

You can visit our website without providing any personal data. Every time you visit a website, the web server will merely automatically store a server log file, including, for instance, the name of the requested file, your IP address, the date and time of access, the transferred data volume and the requesting provider (access data) and documenting the access.

This access data is analysed solely in order to safeguard the smooth running of the website and to improve our offers. In accordance with art. 6 para. 1 f EU-GDPR this serves within the framework of the weighing of interests to secure our legitimate interests in the proper presentation of our offers. All access data will be deleted latest seven days after your visit to our site.

Third-Party Hosting Services
A third-party supplier carries out services on our behalf in connection with the hosting and the rendering of our website. This is done within the framework of the weighing of interests to secure our legitimate interests in the proper presentation of our offers. All data acquired through the use of this website or through forms completed in our online shop, as will be outlined below, is processed on the servers of this third-party supplier. Processing on other servers will only be carried out to the extent outlined below. This service provider resides in a country within the European Union or the European Economic Area.


2. Collection and Usage of Data for Processing of Contracts and for Opening Customer Accounts

We collect personal data if it is voluntarily provided to us for the purpose of placing an order, getting in touch with us (e.g. through a contact form or e-mail) or opening up a customer account. Mandatory fields are marked, as this information is essential for processing contracts, for allowing us to get in touch with you or for opening up a customer account, and without providing this data you will not be able to complete your order or open an account and will not be able to send your contact request. The type of data that will be collected can be inferred from the form you fill in. We use the data provided by you in accordance with art. 6 para. 1 b EU-GDPR in order to process contracts and to deal with your requests. Once a contract has been processed in full or once you have deleted your customer account, your data will be restricted for further processing and will be deleted following the expiration of the retention periods set by tax law and commercial law, unless you have expressly agreed to a further use of your data or we have reserved the right to a permissible further use of data, which we will inform you about below. Your customer account may be deleted at any time by contacting us using the contact details outlined below or by activating the appropriate feature in your customer account.


3. Data Transfer

For the purpose of fulfilling your contract in accordance with art. 6 para. 1 b EU-GDPR we will transfer your data to the shipper tasked with delivering your order, so far as is necessary for the shipping of ordered goods. Depending on the payment service provider selected by you during the order process, we will pass on the collected payment data to the financial institution tasked with processing the payment or, if applicable, to the payment service provider engaged by us, or to the selected payment service in order to process payments. Sometimes, the selected payment service providers collect this data themselves, provided that you have an account with them. In this case, you have to register with the service payment provider during the order process by providing your access data. This is subject to the data privacy statement of the individual payment service provider.

Data Transfer to Shipping Service Providers
Provided that you have given us your express consent during or after your order, we will forward your e-mail address and your telephone number to the selected shipping service provider in accordance with art. 6 para. 1 a EU-GDPR, so that they might contact you to announce or time their delivery to you.

Your consent may be revoked at any time by contacting us using our contact details outlined below or by contacting the shipping service provider directly at the address listed in the following. After you have revoked your consent, the data provided will be deleted by us unless you have expressly agreed to a further use of your data or we have reserved the right to a permissible further use of data, which we will inform you about in this statement.

DPD Direct Parcel Distribution Austria GmbH
Arbeitergasse 46
2333
Leopoldsdorf


4. E-Mail Newsletter and Postal Advertising
E-Mail Advertising with Newsletter Registration

If you sign up for our newsletter, we will use the data required for this or separately provided by you in order to regularly send you our e-mail newsletters based on your consent given in accordance with art. 6 para. 1 a EU-GDPR.

The newsletter subscription may be cancelled at any time by contacting us using the contact details outlined below or by using the link provided in the newsletter. Once you have unsubscribed, we will delete your e-mail address unless you have expressly agreed to a further use of your data or we have reserved the right to a permissible further use of data, which we will inform you about below.

The newsletters are sent on our behalf by a separate service provider who we pass your e-mail address on to for this purpose.

This service provider resides in a country within the European Union or the European Economic Area.

Postal Advertising and Your Right of Objection
We further reserve the right to use your given name and family name, as well as your postal address, for our own advertising purposes, e.g. sending you interesting offers and information about our products per letter post. This serves within the framework of the weighing of interests to secure our legitimate interests in a promotional approach to our customers in accordance with art. 6 para. 1 f EU-GDPR.


5. Integration of Trusted Shops Trustbadge

In order to show our Trusted Shops quality seal and the collected customer feedback, as well as to display the range of Trusted Shops products to buyers after they have placed an order, we have integrated the Trusted Shops Trustbadge into our website.

This serves within the framework of the weighing of interests to secure our legitimate interests in the optimum marketing of our offers in accordance with art. 6 para. 1 f EU-GDPR.

The Trustbadge and the services promoted through it are offered by Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne. When you click on the Trustbadge, the web server automatically stores a server log file, including, for instance, your IP address, the date and time of access, the transferred data volume and the requesting provider (access data) and documenting the access. This access data will not be analysed and will be automatically overwritten latest seven days after your visit to the site. Further personal data will only be transferred to Trusted Shops if you have given your consent, if you decide to use Trusted Shops products after placing an order or if you have already registered with Trusted Shops. In this case, the contractual obligation between you and Trusted Shops applies.


6. Cookies and Web Analysis

In order to make your visit to our website as enjoyable as possible and to enable the use of certain features, to display appropriate products and to conduct market research, we use cookies on various sites. In accordance with art. 6 para. 1 f EU-GDPR this serves within the framework of the weighing of interests to secure our legitimate interests in an optimized presentation of our offers. Cookies are small text files that will be automatically saved to your terminal device. Some of the cookies used by us will be deleted at the end of the browser session, once you have closed your browser (session cookies). Other cookies will remain on your terminal device and allow us to recognize your browser when you return to our site (persistent cookies). How long a cookie will remain on your terminal device can be inferred from the cookie settings of your web browser. You can set your browser to inform you about the placing of cookies so that you may decide individually whether to accept them, or you may refuse cookies in certain instances or generally. Every browser manages cookies differently. This is outlined in every browser’s help menu which provides information on how to change your cookie settings. Below you will find a list of links to access the settings of your individual browser:

Internet Explorer™: http://windows.microsoft.com/de-DE/windows-vista/Block-or-allow-cookies
Safari™: https://support.apple.com/kb/ph21411?locale=de_DE
Chrome™: http://support.google.com/chrome/bin/answer.py?hl=de&hlrm=en&answer=95647
Firefox™ https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen
Opera™ : http://help.opera.com/Windows/10.20/de/cookies.html

Blocking cookies may impede the proper functioning of our website.

Provided you have given us your consent in accordance with art. 6 para. 1 a EU-GDPR, this website uses what is known as a DoubleClick cookie for advertising purposes within the framework of using Google Analytics (see below) which allows for your browser to be recognized when you visit other sites. The information about your visits to these other websites automatically generated by the cookie will be transferred to a Google server in the US, where it will be stored. Through the activation of IP Anonymization on this website, your IP address will be shortened prior to transfer within EU member states and other contractual states of the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the US and shortened there. The anonymized IP address transferred from your browser within the framework of Google Analytics will not be merged with other Google data. Google will use this information in order to compile reports on website activities and to provide further services linked to website use. Google might pass on this information to third parties as far as required by law and as far as third parties process this data on behalf of Google. After loss of purpose and end of use of Google DoubleClick by us, the data collected in this context will be deleted. Google DoubleClick is a service of Google LLC (www.google.de). Google LLC is headquartered in the US and holds a EU-US Privacy Shield certification. The current certificate can be viewed here. Owing to this agreement between the US and the European Commission, the latter has ascertained an adequate level of data protection for Privacy Shield certified companies. You may revoke your consent for the future at any time by deactivating the DoubleClick cookie via this link . You may further contact the
Digital Advertising Alliance to receive information on the placing of cookies and to manage your settings. Finally, you can set your browser to inform you about the placing of cookies so that you may decide individually whether to accept them, or you may refuse cookies in certain instances or generally. Blocking cookies may impede the proper functioning of our website.

Use of Google (Universal) Analytics for Web Analysis
Provided you have given us your consent in accordance with art. 6 para. 1 a EU-GDPR, this website uses Google (Universal) Analytics, a web analysis service of Google LLC (www.google.de), for website analysis. Google (Universal) Analytics employs methods which allow for an analysis of your use of the website, for instance cookies. The automatically collected data on your use of this website is ordinarily transferred to a Google server in the US, where it will be stored. Through the activation of IP Anonymization on this website, your IP address will be shortened prior to transfer within EU member states and other contractual states of the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the US and shortened there. The anonymized IP address transferred from your browser within the framework of Google Analytics will generally not be merged with other Google data. After loss of purpose and end of use of Google Analytics by us, the data collected in this context will be deleted.

Google LLC is headquartered in the US and holds a EU-US Privacy Shield certification. The current certificate can be viewed here. Owing to this agreement between the US and the European Commission, the latter has ascertained an adequate level of data protection for Privacy Shield certified companies.

You may revoke your consent for the future at any time by downloading and installing the browser plugin available here: http://tools.google.com/dlpage/gaoptout?hl=de. This prevents Google collecting and processing the data generated by the cookie on your use of the website (incl. your IP address).

As an alternative to using the browser plugin, you may click on this link in order to prevent the capturing of data by Google Analytics on this website in the future. For this purpose, an opt-out cookie will be stored on your terminal device. If you delete your cookies, you will be asked again for your consent.


7. Remarketing / Retargeting Feature

The provider uses the remarketing or "similar target groups" function of Google Inc ("Google") and Microsoft Inc (Bing Ads) on the website. Using this function, the provider can target visitors to the website with advertising by displaying personalized, interest-based ads to visitors to the provider's website when they visit other websites in the Google or Bing Display Network. Google and Bing use cookies to analyze website usage, which forms the basis for the creation of interest-based advertisements. For this purpose, Google and Bing store a small file with a sequence of numbers in the browsers of website visitors. This number is used to record visits to the website and anonymized data on the use of the website. No personal data of visitors to the website is stored. If you subsequently visit another website in the Google or Bing Display Network, you will be shown advertisements that are highly likely to take into account previously accessed product and information areas. You can permanently deactivate the use of cookies by Google by following the following link and downloading and installing the plug-in provided there: https://www.google.com/settings/ads/plugin. Further information about Google and Bing Remarketing as well as the privacy policy can be found at https://policies.google.com/privacy?hl=de and https://privacy.microsoft.com/de-de/privacystatemen


8. Social Media PlugIns

Use of Social Plugins of Facebook, Instagram and Pinterest Using 2Click Solutions

Our website uses social plugins (“plugins”) of social networks. In order to increase your level of data protection when visiting our website, the plugins have been integrated into the site using what is known as “2Click Solutions”. This integration ensures that no immediate connection is made with the servers of the individual social networks when a site of our website is accessed that includes such plugins. Only when you activate the plugins will your browser establish a direct connection with the servers of the individual social network. The content of the individual plugin will then be transferred by the corresponding provider directly to your browser and integrated into the site. Once the plugin is integrated, the providers are informed that your browser accessed the specific site of our website, even if you do not have an account with the provider in question or are currently logged out of your account. This information (including your IP address) will be transferred directly from your browser to a server used by the corresponding provider (possibly in the US), where it will be stored. If you interact with the plugins, for instance by clicking the “like” or “share” buttons, this information will also be transferred directly to a server used by the provider, where it will be stored. The information will further be published within the social network and shown to your contacts. This serves within the framework of the weighing of interests to secure our legitimate interests in the optimum marketing of our offers in accordance with art. 6 para. 1 f EU-GDPR.

For the purpose and scope of this data acquisition and the further processing and use of this data by the provider, for contact details and your settings options and rights concerning the protection of your privacy, please see the data privacy statements of the individual providers:
http://www.facebook.com/policy.php
https://help.instagram.com/155833707900388
https://about.pinterest.com/de/privacy-policy


9. Sending of Assessment Reminders via E-Mail
Assessment Reminders from Trusted Shops

Provided you have given us your express consent during or after your order in accordance with art. 6 para. 1 a EU-GDPR, we will transfer your e-mail address to Trusted Shops GmbH, Subbelrather Str. 15c, 50823 Cologne (www.trustedshops.de), so that they might send you an assessment reminder via e-mail.

This consent may be revoked at any time by contacting us using our contact details outlined below or by contacting Trusted Shops directly.


10. Contact Details and Your Rights

You have the following rights:

• according to art. 15 EU-GDPR you have the right to receive information on your personal data processed by us within the scope outlined in that article;
• according to art. 16 EU-GDPR you have the right to demand that incorrect or incomplete personal data stored by us be immediately corrected or supplemented;
• according to art. 17 EU-GDPR you have the right to demand that your personal data stored by us be deleted, unless further processing is required for the purpose of
- exercising the right to freedom of speech and information;
- fulfilling a legal obligation;
- safeguarding public interests;
- establishing, exercising or defending legal claims;
• according to art. 18 EU-GDPR you have the right to demand that the processing of your personal data be restricted, provided that
- you contest the correctness of your data;
- the processing is unlawful, but you do not wish your data to be deleted;
- we no longer need your data, but you need it to establish, exercise or defend legal claims, or
- you have objected to the processing of your data in accordance with art. 21 EU-GDPR;
• according to art. 20 EU-GDPR you have the right to receive the personal data you provided us with in a structured, common and machine-readable format or to demand that this information be provided to some other person responsible;
• according to art. 77 EU-GDPR you have the right to lodge a complaint with a regulating authority. As a rule, you may appeal to the regulating authority of your usual place of residence, of your place of employment or to that of our company domicile.

If you have questions about the collecting, processing and usage of your personal data, if you want to inform us about correcting, blocking or deleting data, or if you wish to revoke previously given consent or object to a specific use of data, please contact us directly using the contact details provided in our legal notice.


Right of Objection
In so far as we process data in a manner outlined above with a view to securing our legitimate interests within the framework of the weighing of interests, you may object to future processing of your data. If your data is processed for direct marketing purposes, you may exercise this right at any point as outlined above. If your data is processed for other purposes, your right to objection will only be granted owing to special reasons.

Having exercised your right to objection, we will no longer process your personal data for these purposes, unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or if the processing serves the establishment, exercise or defence of legal claims.

This does not apply if your data is processed for direct marketing purposes. In this case, your personal data will no longer be processed for this purpose.