We know how important it is for you to receive your order as soon as possible. That's why we offer you a reliable courier service through DPD. Customers in Switzerland can expect delivery via the postal service. DPD offer an additional service for our customers in Austria and Germany - you’ll receive timely updates about your delivery via email or SMS, so you're always in the loop. We know life can get busy, and sometimes we forget to order that one important item or party supplies until the last moment. If you need your order by a specific date, don't worry! Just jot down the details in the designated box during the checkout process, and we'll do our best to make it happen. Once we receive your payment, your party products will be packed and dispatched within 24 hours, Monday to Friday, except on Austrian public holidays. To keep things transparent, we've listed the costs and approximate delivery times below. And if you have any more questions about ordering, shipping, or returns, feel free to check out our handy FAQ section.
€ 4,95
Delivery Time
(after dispatch): 1-2 working days
Express
Next Day Express: € 11,95
order before 10.30 am, delivery next working day before 5.00 pm
Super Express: € 14,95
order before 10.30 am, delivery next
working
day before 12.00 pm
Saturday Express: € 29,95
order Friday before 10.30 am, Saturday delivery before 12.00 pm
Click & Collect
If you would prefer or you live/work close to our offices (between Vienna 19th district and Klosterneuburg), you can collect your order direct from us and save on the shipping costs. During the checkout process please select ”Click & Collect” and add your mobile number so that we can contact you to schedule a collection appointment. Please note that Click & Collect is only possible on workdays and with an appointment.
€ 4,95
Delivery Time (after dispatch): Germany -
2-4 working days; Germany Islands - 4-6 working days
Express Delivery Service
We offer an express delivery service to countries within the EU, please contact us via email for more information.
€ 15,95
Delivery Time (after dispatch):
2-4
working days
Express Delivery Service
We offer an express delivery service to countries within the EU, please contact us via email for more information.
€ 17,95
Delivery Time (after dispatch):
2-5
working days
Express Delivery Service
We offer an express delivery service to countries within the EU, please contact us via email for more information.
€ 29,95
Delivery Time (after dispatch):
2-6
working days
Express Delivery Service
We offer an express delivery service to countries within the EU, please contact us via email for more information.
€ 18,95
Delivery Time (after dispatch)
: 5-7
working days
Please note: Depending on the destination country (e.g., Switzerland), different customs duties (import VAT & fees) may apply. These charges are to be paid by the recipient locally.
We'd be happy to assist you with your order, even if you're located outside the EU. For any such enquiries, please feel free to get in touch with us at +43 2243 20240 or drop us an email at office@partydreams.at. We'll provide you with all the necessary details regarding shipping costs for delivering to your country.
We really hope you love everything you ordered! But if for any reason you're not totally satisfied, don't worry! Just get in touch with us within 14 working days to arrange a return. Returns can only be accepted when the products are unopened, unused, and in their original packaging. Please share the reasons for the return, and once we receive and inspect the item(s), we'll issue a full refund. We can only refund the return shipping costs when we mistakenly sent you the wrong item or a product is damaged. Please send returns to:
Returns
Party Dreams OG
Steinrieglstraße 170
3400 Weidlingbach
Österreich
For detailed information, please refer to our Terms & Conditions.