What happens if I am not at the delivery address when the delivery arrives?

If you're not at home when the delivery arrives and you haven't arranged an alternative delivery location with the courier service, your package will be held at the nearest packet shop or a Pick Up-Station close to your address. You'll receive a notification via text message, email, or a note in your mailbox. The package will be kept at the packet shop for a specific time period; if you don't pick it up during that time, it will be returned to us.